Shipping Policy

At Ellison London, our goal is to provide a seamless and enjoyable shopping experience for our valued customers throughout the United Kingdom. Below, you’ll find the details of our shipping policy, helping you understand the delivery process and estimated timelines for your orders. At Ellison London, we ensure your items arrive on time and in perfect condition.

Processing, Shipping & Order Cut-Off Time

  • Processing Time: Orders typically go through a processing period of 1-2 business days. During this time, your items are packed and prepared for safe and efficient shipping.
  • Shipping Time: Once your order is processed, it usually takes 5-7 business days to arrive. Deliveries occur Monday through Friday.
  • Order Cut-Off Time: To have your order processed the same day, place it before 4:00 PM (GMT), Central European Time (London). Orders placed after this time may be processed the following business day.
  • Estimated Total Delivery Time: From the moment you place your order, the estimated delivery time is 6-9 business days (Monday to Friday).

Shipping Information

  • Methods: Ellison London offers standard shipping within the United Kingdom to ensure your products are delivered safely and on time.
  • Shipping Costs: We are delighted to offer free shipping on all orders—one less thing to worry about while shopping with us!
  • Delivery Locations: Your order will be delivered to the address provided during checkout. Please check your details carefully to avoid errors.

Order Changes

If you wish to make a change to your order, please contact us immediately at support@ellisonlondon.com. While we do our best to accommodate your request, changes may not be possible once the item has been shipped. The sooner you reach out, the better we can assist you.

Delayed or Lost Packages

In the rare event of a delay or lost package, please contact our customer service team at support@ellisonlondon.com. We are here to keep you updated and assist in tracking your order to ensure it arrives without further issues.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking details are usually available within 24-48 hours. Use this information to monitor your order and stay informed about its progress.

Cancellations

  • Cancellation Period: You can cancel your order within a limited timeframe before it enters the shipping process.
  • Cancellation Process: To cancel an order, email us at  support@ellisonlondon.com. We will guide you through the steps and confirm if the cancellation is possible.
  • Refunds: If you cancel within the allowed period, a refund will be processed according to our Returns and Refunds Policy.

Incorrect Address

Please ensure your shipping details are correct when completing your purchase. If you notice an error in the address, contact us immediately at support@ellisonlondon.com. Corrections made after shipping may incur additional fees. Ellison London is not responsible for delivery issues caused by incorrect information provided by the customer.

By completing a purchase, you agree to the terms outlined in this Shipping Policy. For further questions or support, contact us at support@ellisonlondon.com. For more information about your rights and our obligations, please refer to our Privacy Policy and Terms and Conditions.

Estimated Delivery Times

  • Order Cut-Off Time: 4:00 PM (GMT), Central European Time (London)
  • Processing Time: 1-2 business days (Monday to Friday)
  • Shipping Time: 5-7 business days (Monday to Friday)
  • Estimated Total Delivery Time: 6-9 business days (Monday to Friday)

Contact Information

For immediate assistance, please contact our customer service team:

Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE
Email: support@ellisonlondon.com
Phone: +44 20 3769 1482