Frequently Asked Questions (FAQ)

 Welcome to the FAQ page of Ellison London! Here, you’ll find all the information you need about our coats, jumpers, bags, policies, and your shopping experience. Still have questions? Feel free to contact us at support@ellisonlondon.com.

What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience as convenient as possible. You can pay with:

  • Visa
  • MasterCard
  • American Express
  • Shop Pay
  • Google Pay
  • Apple Pay

What is your returns policy?

We offer a 30-day return policy for all our products. Please ensure that the item is in its original condition, unworn, and in its original packaging. To initiate a return, contact us at support@ellisonlondon.com.

How long will it take to receive my order?

  • Processing Time: 1-2 business days
  • Shipping Time: 5-7 business days
  • Estimated Delivery Time: 6-9 business days
  • Order Cut-Off Time: 4:00 PM (GMT), Central European Time (London)

Can I exchange my items?

Yes, exchanges are available for damaged items, incorrect sizes, or defective products. Contact us as soon as possible at support@ellisonlondon.com to submit an exchange request.

How can I track my order?

You can track your order using the "Track Order" option on our website.

What should I do if my package is lost or delayed?

If you experience issues with a lost or delayed package, contact us immediately at support@ellisonlondon.com. We’ll assist in locating your order and resolving any issues.

How can I contact customer service?

You can reach our customer service team via:

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom!

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact us immediately at support@ellisonlondon.com. We’ll quickly resolve the issue by offering a replacement or refund.

Where is your store located?

Our store is located at 63/66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE

How can I provide feedback or suggestions?

We’d love to hear from you! If you have feedback or suggestions, send us an email at support@ellisonlondon.com. Your input helps us improve and provide you with the best shopping experience.

Contact Information

For immediate assistance, please contact our customer service team:

Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE
Email: support@ellisonlondon.com
Phone: +44 20 3769 1482