Billing Terms and Conditions
These billing terms explain how we process orders and handle payments for customers in the United Kingdom. By placing an order with us, you agree to the following terms, designed to ensure transparency and a smooth checkout process.
Accepted Payment Methods
We accept a range of secure and convenient payment options, including:
- Visa
- MasterCard
- American Express
- Shop Pay
- Google Pay
- Apple Pay
Accuracy of Billing Information
We require you to provide accurate and up-to-date purchase and account details for all transactions on our site. This includes your email address, billing information, and payment method. Keeping your details current ensures seamless transactions and effective communication regarding your order.
Order Confirmation and Billing
- Order Confirmation: When you place an order, you will receive a confirmation email detailing your purchase, including the items ordered, shipping method, and a summary of costs. This email also serves as your digital receipt.
- Invoice: A detailed invoice will be included with your shipment. This invoice will outline all charges, including any shipping fees and discounts applied during checkout.
Payment Processing
- Authorisation: By submitting your payment information, you authorise Ellison London to charge the specified amount through the selected payment method. All transactions undergo necessary authorisation and security checks to prevent fraud.
- Failed Transactions: If your transaction is declined, you will be notified via email and asked to provide an alternative payment method to complete your order.
Disputes and Chargebacks
- Disputes: If you encounter any issues with your order, please contact our customer service team at support@ellisonlondon.com. We are committed to resolving problems promptly and effectively to ensure your satisfaction.
- Chargebacks: If a chargeback is filed without valid reason, Ellison London will thoroughly investigate the issue. Any unwarranted chargebacks may result in associated fees being charged to you.
Contact Information
For immediate assistance, please contact our customer service team:
Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE
Email: support@ellisonlondon.com
Phone: +44 20 3769 1482