Returns and Refunds Policy

We strive to make every purchase an enjoyable experience. To ensure you are informed about our policy, please find below our Returns and Refunds Policy, applicable to all orders within the United Kingdom.

30-Day Return Policy

We want you to be fully satisfied with your purchase. Therefore, we offer a 30-day return period from the date you receive your order. To be eligible for a return, items must be in their original condition—unwashed, unused, with intact labels, and in the original packaging. This helps us maintain quality and ensures that other customers receive products in perfect condition.

How to Return Your Items

To initiate a return, please contact us at support@ellisonlondon.com. Once your request is approved, we will send you a prepaid return label along with clear instructions on how to send the item back.

Please note: Items returned without prior return approval cannot be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If there are any issues, such as damage, defects, or incorrect items, contact us immediately at support@ellisonlondon.com. We are committed to resolving these issues promptly to ensure your satisfaction.

Exchanges

If you have received a damaged item, an incorrect product, the wrong size, or a defective item, we are happy to process an exchange. Contact us at support@ellisonlondon.com with your details, and we will handle the rest. Please note that delivery times for exchanged products may vary depending on your location within the United Kingdom.

No Restocking Fees

We are pleased to inform you that there are no restocking fees for returns, allowing you to shop with confidence.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 7 days for the refund to appear in your account after approval.

Discounts and Refunds

Discounts must be applied at the time of purchase. Refunds will not be issued for unused discounts or promotional codes. We recommend applying any discounts at checkout to fully enjoy the benefit.

If you have any questions or need additional assistance, our customer service team is here to help. Contact us at support@ellisonlondon.com.

Thank you for choosing Ellison London! We appreciate the opportunity to assist you and look forward to providing you with an exceptional shopping experience.

Contact Details

For immediate assistance, please contact our customer service team:

Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE
Email: support@ellisonlondon.com
Phone: +44 20 3769 1482